Shipping Policy for First Light Galleries
Welcome to First Light Galleries. We are dedicated to providing you with a seamless and satisfying experience from the moment you choose your art to when it arrives at your door. Below is our shipping policy, which outlines our practices and procedures to ensure your purchase is delivered efficiently and safely.
Local Shipping Options
We offer shipping across the United States using the most cost-effective shipping carriers available. Our goal is to ensure that your framed art arrives in perfect condition, at a reasonable rate, and in a timely manner.
Supported Shipping Zones
Currently, we ship exclusively within the continental United States. We do not offer international shipping at this time.
Shipping Costs
Shipping costs are calculated based on the size and weight of the item, as well as the shipping destination. The total shipping cost will be displayed at checkout before you complete your purchase.
Policy Around Returns, Exchanges, Damages, and Lost Packages
Returns and Exchanges: Please refer to our detailed return policy for information on how to return or exchange an item.
Damages: If your item arrives damaged, please contact us immediately with photographic evidence so we can arrange for a replacement or refund.
Lost Packages: If your package is lost in transit, please contact us. We will work with the shipping carrier to locate your package or arrange for a replacement.
Order Processing and Delivery Times
Order processing times vary but are typically within 1-3 business days. Delivery times depend on the shipping method selected and the destination. Once your order is shipped, we will provide you with a tracking number so you can monitor your package's progress.
Payment Options
We accept various forms of payment for your convenience, including major credit cards (Visa, MasterCard, American Express, and Discover) and secure online payment methods. All transactions are processed using secure encryption to ensure your information is protected.
Payment Requirements and Instructions
Payment must be made in full at the time of purchase. Please ensure that all your billing and contact information is accurate and up-to-date to avoid any delays in order processing.
Contact Information
If you have any questions or concerns regarding your order, shipping, or payment, please contact us through the website.
At First Light Galleries, we are committed to ensuring that your beautiful, framed art arrives safely and promptly. We appreciate your business and look forward to serving you. Thank you for choosing us for your art needs.